• Memberships, including special assessments and capital fund fees are non-refundable. A credit may be considered if supported with medical documentation. Must be submitted withing one month of ceasing activity.
• Programs, Clinics, and Swim lessons must be cancelled 7 days prior to the start of the class, to qualify for a Refund (minus a $40 admin fee) or a Full Credit.
  • If a program or clinic is cancelled by the Ottawa Tennis club prior to the start of the session, a full refund will be provided.
• ​Private and Group lessons must be cancelled 48 hours prior to the start of the lesson. If a lesson is canceled less than 48 hours, the full lesson cost will be charged to the account.​
• Due to the nature of clay tennis courts, they are not playable when there is excessive standing water. Should your Program, Clinic or Lesson be rained out, you will be contacted via your pro and or the OTC and rebooked for another convenient time.
  • ​If no make-up session is possible (such as end of the season), a pro-rated credit will be placed on your account.
• Should a swimming lesson be cancelled due to thunder and/or lightning, a make-up class will be scheduled. If no make-up class is possible (such as end of the season), a pro-rated credit will be placed on your account.
• All Cancellation and Refund request must be in written form and sent to info@ottawatennisclub.ca. Refunds are issued to the same method of payment, if possible.

When signing up for a program, you are committing to the scheduled dates and the rain dates (if required). No refunds will be provided for scheduled rain dates.